Receptionist

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

About you

We are looking for someone with excellent communication skills with a background in Administration/Reception to join our Resources team. This post will be based in reception, and you will be first point of contact dealing with face-to-face clients -both deaf and hard of hearing. Experience with working with deaf people and BSL skills level 3 or equivalent is desirable. Knowledge of working on a switchboard is an advantage but training will be given.

The ideal candidate will be fully committed to our values, which can be found on our website.

The role

Key responsibilities of the Receptionist role:

• Greet persons entering the building, determine the nature and purpose of visit, and direct or escort them to specific destinations.
• Operate telephone to answer, screen, and forward calls, providing information, taking messages and scheduling appointments.
• Manage and respond to email enquiries.
• Collect, sort, distribute and prepare mail, messages, and courier deliveries.
• Responsible for processing and receiving invoice payments over the phone.
• Order, receive, and stock stationery supplies
• Maintain tea, coffee and milk supplies in staff kitchens, topping up other supplies
• Deal with room bookings and set up of rooms, including catering and AV requirements
• Client invoicing for room bookings
• Set heating for the building each week
• Carrying out weekly fire alarm testing
• Logging sheets for staff, visitor and contractor sign in and out
• Booking in car park requests from staff
• Assisting colleagues and BSL tutors with printing and scanning
• Assisting colleagues with logging IT issues
• Reconcile petty cash