Café Worker

We’re looking for a friendly, motivated, and reliable Café Worker to help us create a welcoming and inclusive café environment within the Deaf community.

Job title: Café Worker

Hours: 21 hours per week and 14 hours per week
Location: Albany Street, Edinburgh
Salary: £13.45 per hour (Real Living Wage Scotland)
Reporting to: Office Manager / Commercial Manager
Contract: Permanent
Closing date: 29th May 2026
Interviews: TBC

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us here.

About you

We’re looking for a friendly, motivated, and reliable Café Worker to help us create a welcoming and inclusive café environment within the Deaf community.

Experience working in a café, hospitality, retail, or customer-facing environment is desirable.

You’ll be comfortable working in a busy environment, preparing drinks and food, handling customer orders, and maintaining high standards of cleanliness and customer service.

Strong communication skills, a positive attitude, empathy, and a commitment to equality, diversity, and inclusion are essential.

As this is a new café venture, we’re looking for someone who is proactive, adaptable, and excited to be part of building a positive and welcoming customer experience from the beginning.

We welcome applicants from all backgrounds, and BSL training opportunities will be available for successful candidates.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

Key Responsibilities

  • Prepare and serve hot and cold drinks, including coffee, tea, and  speciality beverages
  • Take customer orders and process payments using the till/POS system
  • Prepare light food items, sandwiches, pastries, and snacks
  • Maintain cleanliness and hygiene standards throughout the café
  • Restock supplies and assist with stock rotation
  • Provide friendly and professional customer service
  • Handle customer enquiries and resolve issues politely
  • Follow food safety, health, and safety regulations
  • Assist with opening and closing duties as required
  • Work collaboratively with team members to ensure smooth daily operations

Requirements

Essential:

  • Excellent communication and customer service skills
  • Positive attitude and strong work ethic
  • Ability to work in a fast-paced environment
  • Good time management and reliability
  • Basic numeracy and cash-handling skills
  • Flexibility to work weekends and shifts
  • Food Hygiene Certificate (preferred but not essential)

Desirable:

  • Previous café, barista, hospitality, or retail experience
  • Knowledge of coffee preparation and latte art
  • Holds a licence to serve alcohol.
What’s on offer?
  • Occupational pension scheme with employer contributions of 6%
  • 32 days leave pro rata (inc bank holidays) pro rata for part time
  • 24/7 access to an Employee Assistance Programme provided by Health Assured
  • In-house Mental Health First Aiders
  • Access to the Cycle to Work Scheme and IT Voucher Scheme
  • BSL lessons if required
  • Death in service benefit
  • Ongoing support for learning and development through our PDR process

To apply, please send your CV along with a covering letter to recruitment@deafaction.org.

PVG checks will be requested. Applications welcome from all sections of the community.