Credit Controller

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us here.

About you

You will have previous experience in credit control or accounts receivable and be confident managing your own workload. You’ll be someone with excellent communication and interpersonal skills, able to build strong relationships with both internal teams and external customers. You will be highly organised, with the ability to identify and address issues early, and take a solution-focused approach to your work. A good working knowledge of finance systems and Microsoft Office is essential.

Experience within a charity setting is desirable but not essential.

The ideal candidate will be fully committed to our values, which can be found here.

The role

As the sole Credit Controller, you will take full ownership of the credit control function, ensuring invoices are issued accurately, payments are collected promptly, and queries are resolved efficiently.

You will play a key role in supporting the charity’s cash flow and financial processes, working closely with the Finance Manager and wider team.

Key responsibilities of the role include:

• Full accountability for the end-to-end sales ledger function
• Managing the full credit control cycle from invoicing through to collection
• Setting up and maintaining customer accounts
• Generating and issuing detailed sales invoices on an ongoing basis
• Allocating customer payments accurately to the ledger on a daily basis
• Contacting customers by phone and email to follow up on overdue invoices
• Maintaining accurate financial records across all income streams
• Preparing weekly reports on income streams, aged debt analysis and collection performance for the Finance Manager
• Building strong working relationships with internal teams and external customers to support efficient workflow
• Informing the Finance Manager of all important developments / issues and report on status of Customer accounts on a regular basis
• Supporting month end and year end processes within the Finance Team

Person specification

Essential:

• Experience managing the full credit control cycle (invoicing through to collection)
• Strong professional communication skills, with the ability to confidently liaise with customers
• Ability to identify and address overdue or problem accounts at an early stage
• Good working knowledge of finance systems and Microsoft Office packages (particularly Excel)
• Strong attention to detail and accuracy in financial processing
• Proactive and solution-focused approach to problem solving
• Confidence working independently while being a supportive team player
• A commercial mindset, positive attitude and a proactive approach to solving problems

Desirable:

• Experience working within a charity or not-for-profit organisation
• Experience working as the sole Credit Controller or in a standalone role
• British Sign Language (BSL) skills or willingness to learn