Outreach Support Workers

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us here.

About you

We are looking for people who are caring, fun, motivated, willing to learn and show initiative. The people we support want our team to be friendly, reliable and practical.

If you have experience in supporting people in their own homes, tenancies, or a care home setting, that is beneficial/great. If you do not, it is not a problem, and we can provide training. We always provide on the job and formal training, and our support workers often go on to complete formal qualifications in social care. If you already have knowledge of BSL that is a bonus, however we can provide training if you do not.

The ideal candidates will be fully committed to our values.

The role

You will be lone working in the community, delivering a person-centred service supporting deaf people within their own home. This will enable them to fully participate in the decisions affecting their lives, ensuring that wherever possible, service users benefit from informed choice, control, and independence . This will include both activities at home and within the community which will promote independence and social inclusion. Due to the nature of this role, its essential that you can drive and have access to a car.

Key responsibilities of the role include:

• To work under the guidance of the management team in the day-to-day provision of support to service users within their home and the wider community.
• Be accountable for agreed areas of service delivery, in accordance with the policy, direction and strategy of the Company and within the requirements of Statutory Duty.
• To contribute to the ongoing improvement and development of the service. by providing constructive feedback and suggestions through supervision, team meetings and the management team etc.
• To ensure that documentation/paperwork is maintained, as required.
• To promote an environment that is supportive, stimulating, linguistically rich and culturally appropriate to the service provision.
• Undertake other duties as may be required, within the scope of the post. Participate as necessary in corporate initiatives and projects to support the overall aim and objectives of the company.
• To provide service users with the highest standard of support services to meet the individual’s needs as identified in the Support plan.
• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.
• To support the service user with their day-to-day finances and household budget (where relevant.
• To enable service users to access information and be fully informed of their rights and valid expectations from the service provided.
• To promote the health, safety and security of individuals and their environment
• To be role models to the service user, promoting their independence, confidence, and dignity.
• Support with any self-medication needs – if required.
• Support service users to maintain their health needs – medical or health appointments as required.